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Privacy Policy & Terms

Last updated: 30 April 2026 · Savvy Sipping is operated by a sole trader based in Australia.

Last updated: 30 April 2026

1. Who we are

Savvy Sipping is operated by an individual sole trader based in Australia. We provide custom wine training kits for restaurant teams, delivered as digital documents.

For any privacy-related enquiries, contact us at: hello@savvysipping.com

2. What information we collect

When you purchase

  • Your name and email address (via Stripe checkout)
  • Payment information — processed and stored securely by Stripe. We never see or store your card details.
  • Your restaurant name and wine menu (submitted to fulfil your order)

When you sign up for the free lead magnet

  • Your first name
  • Your email address
  • Your restaurant name

Automatically collected

  • Basic usage data via cookies (e.g. pages visited, browser type) — used only to improve the site
  • IP address and device type for security and analytics purposes

3. How we use your information

  • To fulfil your order and deliver your custom wine training kit
  • To send you the free Wine Upsell Script Pack you requested
  • To send relevant follow-up emails about Savvy Sipping products (you can unsubscribe at any time)
  • To improve our website and product based on usage patterns
  • To comply with our legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Ever.

4. Third-party services

We use the following trusted third-party services to operate the site and process orders:

  • Stripe — payment processing. Your payment data is governed by Stripe's Privacy Policy.
  • Email marketing platform — [insert your email provider, e.g. Mailchimp / ConvertKit] — used to deliver the free scripts and follow-up emails. You can unsubscribe at any time via the link in any email.
  • Google Fonts — used to load website typography. Subject to Google's privacy policy.

5. Your rights under the Australian Privacy Act 1988

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data (subject to our legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, email us at hello@savvysipping.com. We will respond within 30 days.

6. Data retention

We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations. Purchase records are retained for 7 years in accordance with Australian tax law. You may request deletion of marketing-related data at any time.

7. Cookies

Our website uses cookies to improve your experience. By continuing to use the site, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect site functionality.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. All payments are processed via Stripe, which uses industry-standard SSL encryption.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy concerns or questions, contact us at hello@savvysipping.com.

Last updated: 30 April 2026

1. Overview

These Terms and Conditions govern your use of savvysipping.com and your purchase of any products from Savvy Sipping, operated by a sole trader in Australia. By accessing the site or making a purchase, you agree to these terms.

2. The product

Savvy Sipping provides custom wine training kits delivered as digital documents. Each kit is personalised to the customer's wine list and includes:

  • A custom wine mastery training guide
  • A 23-question staff knowledge test
  • A manager answer guide
  • A double-sided staff pocket reference card

The kit is delivered to your nominated email address within 24 hours of receiving your wine menu.

3. Ordering and payment

All orders are processed via Stripe. Payment is required in full at the time of purchase. Prices are listed in Australian Dollars (AUD) unless otherwise stated. By completing a purchase, you authorise us to charge the stated amount to your chosen payment method.

The current price of $97 AUD is a V2 launch price valid until 29 May 2026, after which the standard price of $169 AUD applies.

4. Delivery

After completing your purchase, you will receive an email with instructions to submit your wine menu. Your custom kit will be delivered to your email address within 24 hours of us receiving your wine list. Delivery times may vary during peak periods or public holidays.

5. Intellectual property

All content, materials, and documents produced by Savvy Sipping — including your custom training kit — are protected by copyright and remain the intellectual property of Savvy Sipping. Your purchase grants you a personal, non-transferable licence to use the kit for your own restaurant and staff. You may not:

  • Resell, redistribute, or share the kit with third parties outside your organisation
  • Reproduce or publish the content publicly
  • Use the materials to create competing products or services

6. Acceptable use

You agree to use Savvy Sipping solely for lawful purposes and in accordance with these terms. You must not use the site or products in any way that is unlawful, harmful, or fraudulent.

7. Disclaimer

Savvy Sipping provides training and educational materials for informational purposes. We do not guarantee specific revenue outcomes or business results from use of the product. Results will vary depending on your restaurant, team, and implementation.

The site and its content are provided "as is" without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

8. Limitation of liability

To the fullest extent permitted by Australian law, Savvy Sipping's total liability to you for any claim arising from your use of the site or product shall not exceed the amount paid by you for the product in question.

We are not liable for any indirect, incidental, or consequential losses arising from your use of our products or services.

9. Governing law

These terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Consumer guarantees (Australian Consumer Law)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these terms is intended to limit your rights under the Australian Consumer Law.

11. Changes to terms

We reserve the right to update these terms at any time. The "last updated" date reflects the most recent revision. Continued use of the site constitutes acceptance of any revised terms.

12. Contact

For any questions about these terms, contact us at hello@savvysipping.com.

Last updated: 30 April 2026

Our refund policy

We offer a 30-day refund on all purchases. If you are not satisfied with your custom training kit, email us within 30 days of purchase and we will issue a full refund.

How to request a refund

Email us at hello@savvysipping.com within 30 days of your purchase date. Include your order details and we will process your refund promptly.

Refunds are returned to the original payment method via Stripe. Please allow 5–10 business days for the refund to appear depending on your bank or card provider.

Conditions

  • Refund requests must be made within 30 days of the original purchase date
  • Only one refund per customer per product
  • Refunds are at our discretion for requests made after the 30-day window, except where required by Australian Consumer Law

Australian Consumer Law

Our refund policy operates in addition to, and does not limit, your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to your choice of a refund, replacement, or repair.

Contact

Questions about a refund? Email hello@savvysipping.com and we'll get back to you within 1 business day.

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